Travel Agencies
Policy & Procedure
- SAUDIA’s GDS/CRS Booking & Ticketing Policy. For more information, click here. [ Last update: 11 May 2022 ]
- SAUDIA’s Direct Connect Agent Bilateral Agreement. For more information, click here.
- SAUDIA’s ADM Policy for Travel Agents. For more information, click here. [ Last update: 01 May 2022 ]
- SAUDIA’s Payment Policy for Travel Agents. For more information, click here. [ Last update: 28 October 2020 ]
To download the agent consent letter template, click here. - The procedure of issuing government tickets with the document of other companies. For more information, click here. [ Last update: 22 August 2021 ]
-
Travel Agency Reservation Violations Inquiries:
For more information on violations of SAUDIA reservation policy & procedures related to your agency, please click here.
Bulletins
2022
| Date | Bulletin No. | Title | |
|---|---|---|---|
| 18/09/2022 | 202209151 | Minimum Connection Time for Umrah Pax Holding International Tickets With KSA Domestic Connection | Details |
| 25/08/2022 | 2022082501 | SAUDIA's up to 40% promotion (3) | Details |
| 17/08/2022 | 2022081701 | SAUDIA's up to 40% promotion (2) | Details |
| 05/08/2022 | 2022080701 |
SAUDIA's up to 40% promotion | Details |
| 09/06/2022 | 202206091 | Exemption of International Tickets Issued During the Period of Denial of Entry To Holders of Visit Visas For Hajj 1443 H | Details |
| 07/05/2022 | 202205071 | Waiving of International Flights Departing to Republic of Turkey | Details |
| 01/05/2022 | 202205011 | Minimum Connection Time for Umrah Pax Holding International Tickets with KSA Domestic Connection | Details |
2021
| Date | Bulletin No. | Title | |
|---|---|---|---|
| 05/11/2021 | 202111051 | Waiving of international flights departing from\To (Sudan) | Details |
| 02/11/2021 | 202111021 | Update general waiving for all international flights departing from\To kingdom of Saudi Arabia | Details |
| 03/08/2021 | 202108031 | Update (3) The Institutional Quarantine mechanism for Guests Arriving in KSA | Details |
| 13/07/2021 | 202107131 | Update Revalidating Tickets & EMDs expired during the Covid-19 pandemic period | Details |
| 14/06/2021 | 202106141 | Update general waiving for all international flights departing from\To kingdom of Saudi Arabia | Details |
| 08/06/2021 | 202106081 | Update (2) The Institutional Quarantine mechanism for Guests Arriving in KSA | Details |
| 27/05/2021 | 202105271 | Update Institutional Quarantine mechanism for Guests Arriving to Saudi Arabia | Details |
| 20/05/2021 | 202105201 | The Institutional Quarantine mechanism for Guests Arriving in KSA | Details |
| 27/04/2021 | 202104271 | Update general waiving for all international flights departing from\To kingdom of Saudi Arabia | Details |
| 31/03/2021 | 202103044 | Updating government transport request bulletin | Details |
| 04/01/2021 | 202101041 | Updating travel classes and fares conditions concerning domestic flights RBD’s and tickets | Details |
| Date | Bulletin No. | Title | |
|---|---|---|---|
| 22/12/2020 | 202012221 | Update general waiving for all international flights departing From\To kingdom of Saudi Arabia | Details |
| 17/12/2020 | 202012171 | Update general waiving for all international flights departing from\to Kingdom of Saudi Arabia | Details |
| 08/12/2020 | 202012081 | Update Revalidating Tickets & EMDs expired during the Coved-19 pandemic period | Details |
| 04/10/2020 | 202010041 | Update Resume international flights (2) | Details |
| 22/09/2020 | 202009221 | Updating procedures for Guests who are refused for travel due to suspected infection or infected with COVID-19 | Details |
| 21/09/2020 | 202009211 | Update Revalidating Tickets & EMDs expired during the Coved-19 pandemic period | Details |
| 20/09/2020 | 202009201 | Update Resume international flights | Details |
| 15/09/2020 | 202009151 | Resume international flights | Details |
| 02/09/2020 | 202009021 | Update General waiving for all international flights departing From\To kingdom of Saudi Arabia | Details |
| 27/08/2020 | 202008271 | Reminder bulletin for Advance Passenger Information System (APIS) for International Flights | Details |
| 15/07/2020 | 202007151 | Updating travel classes and fares conditions concerning domestic flights RBD’s and tickets | Details |
| 25/06/2020 | 202006251 | Update bulletin Value Added Tax (VAT) | Details |
| 22/06/2020 | 202006221 | Tickets & EMDs expired during the Coved-19 pandemic period | Details |
| 14/06/2020 | 202006141 | Discontinue of applying to waive all restrictions for all flights tickets departing from King Abdul Aziz International Airport in Jeddah Terminal (1) | Details |
| 07/06/2020 | 202006071 | Update Waiving for all domestic flights | Details |
| 02/06/2020 | 202006021 | Update General waiving for all international flights departing From\To kingdom of Saudi Arabia | Details |
| 31/05/2020 | 202005311 | Update Waiving for all domestic flights | Details |
| 06/05/2020 | 202005061 | Suspension of unaccompanied minors ticketing services (UMNR) | Details |
| 14/04/2020 | 202004141 | Update General waiving for all international flights departing From\To kingdom of Saudi Arabia | Details |
| 02/04/2020 | 202004022 | Removal of Inactive Segments from GDS PNRs | Details |
| 29/03/2020 | 202003291 | Update General waiving for all international flights departing From\To kingdom of Saudi Arabia | Details |
| 24/03/2020 | 202003242 | Update General waiving for all international flights departing From\To kingdom of Saudi Arabia | Details |
| 24/03/2020 | 202003241 | Update Waiving for all domestic flights | Details |
| 11/03/2020 | 202003112 | Update Waiving for all domestic flights | Details |
| 11/03/2020 | 202003111 | Update General waiving for all international flights departing From\To kingdom of Saudi Arabia | Details |
| 08/03/2020 | 202003082 | Update General waiving for all international flights departing From\To kingdom of Saudi Arabia | Details |
| 08/03/2020 | 202003081 | Update Waiving for all domestic flights | Details |
| 05/03/2020 | 202003051 | Waiving for all domestic flights | Details |
| 04/03/2020 | 202003041 | General waiving for all international flights departing From\To kingdom of Saudi Arabia | Details |
| 03/03/2020 | 202003031 | Update Waiving of international flights departing From\To kingdom of Saudi Arabia | Details |
| 26/02/2020 | 202002261 | Stop waiving of international flights departing from\to Lebanon | Details |
| 25/02/2020 | 202002252 | Waiving of international flights departing From\To (Cairo) | Details |
| 24/02/2020 | 202002251 | Waiving of international flights departing From\To (Singapore- Italy) | Details |
| 02/02/2020 | 202002021 | Updating waiving of international flights departing from\to China | Details |
| 29/01/2020 | 202001291 | Updating waiving of international flights departing from or to China. | Details |
| 26/01/2020 | 202001261 | Waiving of international flights departing from\to China | Details |
| 15/01/2020 | 202001151 | Waiving of international flights departing from\to Sudan | Details |
| 13/01/2020 | 202001131 | Waiving of international flights departing from\to Manila | Details |
| 08/01/2020 | 202001081 | Waiving of international flights departing from\to IRAQ | Details |
| 03/01/2020 | 202001031 | Waiving of Domestic & international flights departing from King Abdul-Aziz International Airport in Jeddah Terminal (1) | Details |
2019
| Date | Bulletin No. | Title | |
|---|---|---|---|
| 03/12/2019 | 201912031 | Replacement bulletin (3) to update multiclass RBDs fare conditions for international flights | Details |
| 01/12/2019 | 201912012 | Carrier imposed fees (YR) on domestic flights | Details |
| 24/10/2019 | 201910241 | Waiving of international flights departing FROM \ TO CAIRO station | Details |
| 19/10/2019 | 201910192 | Updating Waiving of international flights departing from\to Lebanon | Details |
| 17/09/2019 | 201909171 | Waiving of (Rebooking/Reissuing) Fee for tickets issued at the Republic of Pakistan | Details |
| 22/08/2019 | 201908221 | Reapplying restrictions for all tickets issued FROM \ TO Sudan | Details |
| 31/07/2019 | 201907311 | Updated Waiving all tickets restrictions and penalties issued from/to LONDON | Details |
| 24/07/2019 | 201907242 | Updating Waiving all tickets restrictions issued from/to ABHA / NAJRAN / JAZAN | Details |
| 21/07/2019 | 201907211 | Waiving all tickets restrictions and penalties issued from/to LONDON | Details |
| 10/07/2019 | 201907101 | Update Waiving all tickets restrictions issued for flights from/to AHB for Canceled flights | Details |
| 17/06/2019 | 201906171 | Prohibiting the undercutting of SAUDIA web fares through travel agency digital sales channels | Details |
| 04/06/2019 | 201906041 | Waiving all tickets restrictions issued From-To Sudan | Details |
| 21/05/2019 | 201905211 | Stop waiving the No-Show fees from Khartoum (KRT) | Details |
| 09/05/2019 | 201905091 | Stop waiving all tickets restrictions issued From-To Colombo (CMB) | Details |
| 08/05/2019 | 201905081 | Update Waiving Travel Agency tickets restrictions issued From Sudan | Details |
| 02/05/2019 | 201905021 | Stop waiving all restrictions for all domestic flights tickets departing from King Abdul Aziz International Airport in Jeddah (Terminal 1) | Details |
| 21/04/2019 | 201904212 | Waiving all tickets restrictions issued From-To Colombo (CMB) | Details |
| 16/04/2019 | 201904161 | Stop waiving all ticket restriction issued From-To Sudan | Details |
| 12/04/2019 | 201904121 | Update Waiving all tickets restrictions issued From-To Sudan. | Details |
| 17/03/2019 | 201903172 | Stop waiving all ticket restriction issued From-To Pakistan. | Details |
| 27/02/2019 | 201902271 | Waiving all tickets restrictions issued From-To Pakistan. | Details |
| 07/02/2019 | 201902072 | Alternative bulletin of the reduction of the military participants in the (southern & northern) border. | Details |
| 03/01/2019 | 201901031 | Carrier imposed fees (YR). | Details |
2018
| Date | Bulletin No. | Title | |
|---|---|---|---|
| 15/11/2018 | 201811152 | Waiving all tickets restrictions issued From ( AJF ). | Details |
| 15/11/2018 | 201811151 | Re-Applying of all tickets restrictions issued from/to all the regions affected by the weather. | Details |
| 23/10/2018 | 201810232 | Mechanism for the amendment of names in the booking record. | Details |
| 04/10/2018 | 201810041 | Cancellation of all restrictions for all domestic flights tickets departing and continuing from King Abdul Aziz International Airport in Jeddah (Terminal 1). | Details |
| 26/09/2018 | 201809262 | 2nd Procedures  for tickets issued by travel agency. | Details |
| 26/09/2018 | 201809261 | Interline Electronic Miscellaneous Documents Agreement (IEMD) with Korean Airlines (KE). | Details |
| 17/09/2018 | 201809172 | SAUDIA Waives all tickets restrictions issued From Washington and New York. | Details |
| 17/09/2018 | 201809171 | SAUDIA Waives all tickets restrictions issued From Guangzhou. | Details |
| 06/08/2018 | 201808061 | SAUDIA waives all ticket restrictions for guests travelling to/from Canada effective 06/Aug/2018. | Details |
| 18/07/2018 | 201807181 | SAUDIA announces the instructions and timelines for transporting passengers to/from KSA during the 1439/2018 Hajj period. | Details |
| 09/05/2018 | 201805091 | SAUDIA launched its first flight to Vienna, Austria effective 16/Jun/2018. | Details |
| 01/05/2018 | 201805011 | SAUDIA re-affirms the necessity and importance of entering the passenger’s mobile number and email address in the PNR. | Details |
| 05/04/2018 | 201804051 | SAUDIA updates the procedure for collecting security fees for registering passengers on its int’l flights. | Details |
| 02/04/2018 | 201804021 | SAUDIA updates the procedure for requesting the wheelchair service on its flights. | Details |
| 21/03/2018 | 201803211 | SAUDIA updates its prepaid seat selection service for domestic/international flights. | Details |
| 20/03/2018 | 201803201 | SAUDIA announces the procedures for compensating the passengers for denied boarding, class downgrade and/or flight delay/cancellation cases. | Details |
| 04/03/2018 | 201803041 | SAUDIA completes its preparation for operating its first flight to Moscow on 12/June/2018. | Details |
| 22/02/2018 | 201802221 | SAUDIA updates the baggage allowance for its domestic flights. | Details |
| 21/02/2018 | 201802211 | SAUDIA updates the baggage allowance for infant on its int’l and domestic flights. | Details |
| 20/02/2018 | 201802201 | SAUDIA updates the travel classes and fare conditions for its domestic flights. | Details |
| 01/02/2018 | 201802011 | SAUDIA decides to unify the ticket validity for it’s int’l and domestic tickets issued on/after 1/Mar/2018. | Details |
| 28/01/2018 | 201801281 | SAUDIA updates its involuntary refund procedures. | Details |
2017
| Date | Bulletin No. | Title | |
|---|---|---|---|
| 31/12/2017 | 201712313 | SAUDIA updates its Value Added Tax bulletin for its domestic tickets and their related fees and services. | Details |
| 28/12/2017 | 201712281 | SAUDIA announces the application of KSA Value Added Tax on its wholly domestic tickets and their fees and ancillary services effective 1/1/2018. | Details |
| 25/11/2017 | 201711251 | SAUDIA waives all ticket restrictions for guests travelling on its int’l flights to/from Pakistan effective 25/11/2017 until further notice. | Details |
| 21/11/2017 | 201711211 | SAUDIA waives all ticket restrictions for tickets with confirmed reservations from/to KSA regions affected by the weather. | Details |
| 09/11/2017 | 201711091 | SAUDIA waives all ticket restrictions for guests travelling to/from Beirut effective 09 Nov 2017. | Details |
| 01/10/2017 | 201710011 | SAUDIA decides to re-apply all ticket restrictions for guests travelling from/to the USA effective 02/Oct/2017. | Details |
| 12/09/2017 | 201709121 | SAUDIA waives all ticket restrictions for its guests travelling from/to the USA starting from 9 September 2017 until further notice. | Details |
| 11/09/2017 | 201709111 | SAUDIA waives all ticket restrictions for its guests travelling from Mumbai (BOM) on 29 August 2017. | Details |
| 21/08/2017 | 201708211 | SAUDIA waives all ticket restrictions for guests travelling on its int’l flights to JED/MED during 2017 Hajj period and holding visit visas. | Details |
| 15/08/2017 | 201708151 | SAUDIA updates the policy and procedure for the prepaid seat selection service. | Details |
| 02/08/2017 | 201708021 | SAUDIA offers a third piece of free checked baggage for Saudi students residing in the United States or Canada and holding Alfursan blue membership. | Details |
| 30/07/2017 | 201707302 | SAUDIA announces the exemption of MNL airport tax for overseas Filipino workers. | Details |
| 30/07/2017 | 201707301 | SAUDIA announces the commencement of its flights from Jeddah and Riyadh to Mauritius starting from 14 Sep 2017. | Details |
| 25/07/2017 | 201707251 | SAUDIA announces the commencement of its flights from Jeddah and Riyadh to Thiruvananthapuram in India starting from 01 Oct 2017. | Details |
| 27/04/2017 | 201704271 | SAUDIA announces the application of children special tax upon youth category on all guest classes for flights to/from UK. | Details |
| 24/04/2017 | 201704241 | SAUDIA decides to re-apply all ticket restriction from/to Cairo, Egypt effective 24/Apr/2017. | Details |
| 20/04/2017 | 201704201 | SAUDIA decides to waive all ticket restriction from/to Cairo, Egypt effective 18/Apr/2017. | Details |
| 08/03/2017 | 201703081 | SAUDIA exempts passport holders of certain nationalities from rerouting and refund fees for SAUDIA flights bound to USA. | Details |
| 01/03/2017 | 201703011 | SAUDIA clarifies the no-show rules for its domestic and international flights. | Details |
2016
| Date | Bulletin No. | Title | |
|---|---|---|---|
| 29/12/2016 | 201612291 | SAUDIA introduces new booking classes with fares for its domestic tickets effective 1/1/2017. | Details |
| 07/11/2016 | 201611071 | SAUDIA launches its first class cabin private suites service on its international flights. | Details |
| 20/10/2016 | 201610201 | SAUDIA introduces special offers on its guest class for its flights from the Kingdom of Saudi Arabia to Ankara and Algiers effective 20/10/2016. | Details |
| 17/10/2016 | 201610171 | SAUDIA announces completing its preparation to operate the first schedule flight between Madina and Kuwait effective 2/Nov/2016. | Details |
| 04/10/2016 | 201610041 | SAUDIA announces the completion of its preparation to operate the first scheduled flight to Algeria effective 20 Nov 2016. | Details |
| 05/09/2016 | 201609051 | SAUDIA decided to increase its domestic ticket issuance fees to SAR 50 effective 15 SEP, 2016. | Details |
| 16/08/2016 | 201608161 | SAUDIA updates the procedure for VIP flights (AL-BAIRAQ). | Details |
| 15/08/2016 | 201608151 | SAUDIA announces an update to its reservation and ticketing system so that an infant ticket won’t be accepted if the infant’s age exceeded two years before the return flight. | Details |
| 11/08/2016 | 201608111 | SAUDIA amends the ticketing fee for its international tickets issued in KSA to be SAR (100) effective 15 August 2016. | Details |
| 09/08/2016 | 201608091 | SAUDIA announces special offers on its international flights to all scheduled destinations starting from August 10th, 2016 to August 31st, 2016. | Details |
| 04/08/2016 | 201608041 | SAUDIA announces the rules for accepting guests with visit visas of all types or business visa during Hajj 1437H-2016AD season. | Details |
| 20/07/2016 | 201607201 | SAUDIA decided to re-apply all restrictions on tickets issued from/to Turkey Republic starting from 23/07/2016 until further notice. | Details |
| 29/06/2016 | 201606291 | SAUDIA decides to waive all ticket restrictions and fees for tickets issued with a confirmed reservation to/from Istanbul, Turkey during the period 29/06/2016 to 7/07/2016. | Details |
| 19/06/2016 | 201606191 | SAUDIA announces the operation of its first flight to Ankara, the second destination in Turkey, on November 18th, 2016 | Details |
| 29/05/2016 | 201605292 | SAUDIA decides to waive all ticket restrictions and fees for tickets issued with a confirmed reservation to/from Sri Lanka during the period 15/05/2016 to 15/06/2016. | Details |
| 24/05/2016 | 201605241 | SAUDIA updates the piece concept of free baggage allowance and the fees for excess baggage on its international flights. | Details |
| 16/05/2016 | 201605163 | SAUDIA decided to allow GTR orders to Damascus, Syria for the Syrian employees at the Saudi ministry of health. | Details |
| 16/05/2016 | 201605162 | SAUDIA announces special offers and discounts on its international flights departing from the Kingdom of Saudi Arabia starting from May 15th, 2016. | Details |
| 16/05/2016 | 201605161 | SAUDIA decided to determine the validity of its international tickets to be one year only starting from 01 June 2016. | Details |
| 11/05/2016 | 201605111 | SAUDIA decided to launch “Al-Bairaq” scheduled flights between Jeddah and Riyadh as phase one, which provides a high degree of privacy and luxury. | Details |
| 05/05/2016 | 201605052 | SAUDIA decided to start providing the prepaid seat selection service for some seats on its international flights. | Details |
| 05/05/2016 | 201605051 | SAUDIA modified the no-show fees for its international flights to/from “Nairobi” starting from 01 May 2016. | Details |
| 28/04/2016 | 201604282 | SAUDIA reminds of the necessity of entering the guest’s mobile number and email address correctly in the PNR. | Details |
| 26/04/2016 | 201604261 | SAUDIA applied the new airport building fees (IO tax) on all international flights to/from the Kingdom of Saudi Arabia effective 01 March 2016. | Details |
| 24/04/2016 | 201604241 | SAUDIA updates the piece concept of free baggage allowance and the fees for excess baggage on its domestic flights. | Details |
| 21/04/2016 | 201604211 | SAUDIA announces the operation of its first flight to Munich, Germany on July 4th, 2016. | Details |
| 17/04/2016 | 201604171 | SAUDIA decided not to allow claiming or retrieving PNRs created through its website and to start applying penalties in this regard effective 01 May 2016. | Details |
| 07/04/2016 | 201604074 | SAUDIA announces the increase of its domestic ticketing fees through its CTO/ATO offices and telephone sales centers to SAR 30 effective 8 Apr 2016. | Details |
| 21/03/2016 | 201603211 | SAUDIA announces special promotional fares for all scheduled international flights from KSA effective for travel between 21 MAR and 30 MAY, 2016 | Details |
| 11/02/2016 | 201602111 | SAUDIA explains the piece concept for free checked-in baggage on its domestic flights. | Details |
| 03/02/2016 | 201602031 | SAUDIA New Promotional offers. | Details |
| 26/01/2016 | 201601261 | SAUDIA decides to waive all ticket restrictions to/from Iran effective January 4th, 2016. | Details |
| 04/01/2016 | 201601041 | SAUDIA makes it possible for its guests to finalize their check-in procedures from 24 to 6 hours before departure at the SAUDIA club in Riyadh city. | Details |
| 04/01/2016 | 201601042 | SAUDIA increases its ticket fares for domestic flights effective January 1ST, 2016. | Details |
2015
- 30 December 2015: SAUDIA updates the procedures for transporting Umrah and Hajj passengers via KSA airports. For more details, please see the bulletin.
- 22 December 2015: SAUDIA decides to re-apply all ticket restrictions to/from Lebanon effective on the date of this bulletin. For more details, please see the bulletin.
- 21 December 2015: SAUDIA announces the commencement of its operation to Maldives effective from 30 March 2016. For more details, please see the bulletin.
- 21 December 2015: SAUDIA decides to re-apply all ticket restriction to/from Paris, France effective from the date of the bulletin. For more details, please see the bulletin.
- 21 December 2015: SAUDIA urges all Travel Service Providers to inform GCC residents travelling to Kuwait about entry visa requirements. For more details, please see the bulletin.
- 03 December 2015: SAUDIA decides to waive all restrictions for tickets issued with confirmed reservations to/from Chennai for the period 1 to 7 December 2015. For more details, please see the bulletin.
- 21 November 2015: SAUDIA decides to waive all restrictions for tickets issued with confirmed reservations to/from Paris starting from 14 Nov 2015 until further notice. For more details, please see the bulletin.
- 18 November 2015: SAUDIA decides to waive all restrictions for tickets of weather affected guests departing from Jeddah, KSA on 17 Nov 2015. For more details, please see the bulletin.
- 10 November 2015: SAUDIA decides to apply penalties on misusing its inventory by blocking seats from flight availability and not committing these seats in PNRs. For more details, please see the bulletin.
- 29 October 2015: SAUDIA decided to implement the book & buy policy on its int’l flights within seven days from departure effective 1/11/2015. For more details, please see the bulletin.
- 26 October 2015: SAUDIA decides to waive all restrictions for tickets of weather affected guests departing from Alexandria, Egypt.. For more details, please see the bulletin.
- 22 October 2015: SAUDIA decides to waive all restrictions for tickets of typhoon affected guests departing from Manila. For more details, please see the bulletin.
- 12 October 2015: SAUDIA urges all Travel Service Providers to inform the guests of the importance of declaring money, valuables and/or jewelry with a value of SAR 60,000 or more to customs authorities at KSA airports to avoid legal accountability. For more details, please see the bulletin.
- 20 September 2015: SAUDIA announces the removal of all restrictions of the fall surprise offer for 2015 and applying the usual fare rules instead. For more details, please see the bulletin.
- 31 August 2015: SAUDIA announces a special discount for all its international flights for the fall season. For more details, please see the bulletin.
- 27 August 2015: SAUDIA urges all Travel Service Providers to inform GCC residents travelling to UAE of the importance of obtaining an e-visa through the website and holding the original of their resident permit before arriving at UAE. For more details, please see the bulletin.
- 25 August 2015: SAUDIA announces new extra section flights Dhaka, Islamabad, Peshawar, Lahore, Cairo, Sharm El Sheikh, Alexandria and Dubai. For more details, please see the bulletin.
- 06 August 2015: SAUDIA updates the procedure for transporting Umrah and Hajj guests via KSA airports based on the instructions of the civil aviation authority in KSA. For more details, please see the bulletin.
- 29 July 2015: SAUDIA urges all Travel Service Providers to ensure that the requirements for entry visa to KSA and France are met based on the new agreement between the two countries. For more details, please see the bulletin.
- 29 July 2015: SAUDIA announces a new code share agreement with Aeroflot (SU) effective on 01 August 2015. For more details, please see the bulletin.
- 28 July 2015: SAUDIA urges all Travel Service Providers to inform the guests about the necessity of obtaining an entry visa for Bahrain through the e-visa website before they travel to Bahrain. For more details, please see the bulletin.
- 06 June 2015: SAUDIA urges all Travel Service Providers to inform passengers travelling to the UK of the importance to check the validity and residency period of their entry visa and get these corrected by the visa issuing center if necessary. For more details, please see the bulletin.
- 06 June 2015: SAUDIA announces a new procedure for handling refund requests of incorrect or duplicate EMD (Electronic Miscellaneous Document) issued by Travel Service Providers. For more details, please see the bulletin.
- 06 June 2015: SAUDIA urges all Travel Service Providers to collect a security fee of USD 2 to be added to the ticket value per passenger for each international flight segment from/to/via the Kingdom of Saudi Arabia effective 9 May 2015. For more details, please see the bulletin.
- 06 June 2015: List of countries exempted from short stay visa of India for diplomatic passport holders. For more details, please see the bulletin.
- 03 June 2015: SAUDIA urges all Travel Service Providers to inform guests travelling to/from or via Hong King not to carry any kind of prohibited weapons. For more details, please see the bulletin.
- 17 May 2015: SAUDIA urges all Travel Service Providers to inform Yemeni passengers travelling to UAE about the need to obtain a valid entry visa. For more details, please see the bulletin.
- 17 May 2015: SAUDIA urges all Travel Service Providers to offer advance seat selection when making reservations or issuing tickets for passengers travelling with their families. For more details, please see the bulletin.
- 15 May 2015: SAUDIA urges all Travel Service Providers to enter the passenger’s mobile number and e-mail address in PNR. For more details, please see the bulletin.
- 14 May 2015: SAUDIA decides to waive all ticket restrictions for its flights to/from Najran, Saudi Arabia due to the temporary suspension of these flights. For more details, please see the bulletin.
- 14 May 2015: SAUDIA reminds all Travel Service Providers of the necessity to enter the passenger’s passport information in PNR for its international flights. For more details, please see the bulletin.
- 14 May 2015: SAUDIA requests all Travel Service Providers to enter the passenger’s national/resident ID or passport information in PNR for its domestic flights. For more details, please see the bulletin.
- 06 April 2015: SAUDIA urges all Travel Service Providers to waive all restrictions on tickets issued to/from Calicut (CCJ), India starting from 01 May 2015 until further notice due to shutting down that airport for maintenance by the Indian authorities. For more details, please see the bulletin.
- 22 March 2015: SAUDIA urges all Travel Service Providers to inform Syrian passengers travelling to Jordan of the necessity of having round trip tickets for their journey. For more details, please see the bulletin.
- 12 March 2015: SAUDIA reminds Travel Service Providers about the conditions of the Schengen visa for entering EU countries and urges them to inform passengers about these conditions. For more details, please see the bulletin.
- 26 February 2015: SAUDIA introduces the procedure for accepting HIV patients on its flights. For more details, please see the bulletin.
- 22 February 2015: SAUDIA completes all preparation for operating its first international flight from Tabuk to Cairo on 30/03/2015. For more details, please see the bulletin.
- 22 February 2015: SAUDIA completes all preparation for operating its first domestic flight from Jeddah to AlUla on 26/02/2015. For more details, please see the bulletin.
- 22 February 2015: SAUDIA urges travel service providers to read and abide by SV fare rules and explain them to their customers before issuing tickets. For more details, please see the bulletin.
- 22 February 2015: SAUDIA regulates the process of accepting ZamZam water as checked-in baggage on its flights. For more details, please see bulletin.
- 02 February 2015: SAUDIA urges all Travel Service Providers not to make PNRs or issue tickets for transit guests via KSA if their connection time is more than 12 hours unless they are granted a transit visa. For more details, please see the bulletin.
- 02 February 2015: SAUDIA introduces the Go Round Asia and South Pacific Pass, which is one of the SkyTeam alliance products. For more details, please see the bulletin.
- 02 February 2015: SAUDIA introduces the Go Asia Pass, which is one of the SkyTeam alliance products. For more details, please see the bulletin.
- 02 February 2015: SAUDIA introduces the Go Africa Pass, which is one of the SkyTeam alliance products. For more details, please see the bulletin.
- 02 February 2015: SAUDIA introduces the Go Mexico Pass, which is one of the SkyTeam alliance products. For more details, please see the bulletin.
- 02 February 2015: SAUDIA introduces the Go Greater China Pass, which is one of the SkyTeam alliance products. For more details, please see the bulletin.
- 02 February 2015: SAUDIA introduces the Go Europe Pass, which is one of the SkyTeam alliance products. For more details, please see the bulletin.
- 02 February 2015: SAUDIA introduces the Go Russia Pass, which is one of the SkyTeam alliance products. For more details, please see the bulletin.
- 19 January 2015: SAUDIA extends the sales period for its winter surprise offer until 22 JAN 2015. For more details, please see the bulletin.
- 04 January 2015: SAUDIA updates its fare rules for domestic tickets effective 01 Jan 2015. For more details, please see the bulletin in Arabic or English.
- 03 January 2015: SAUDIA decides to restrict EMD void for all EMD types issued on its stock. For more details, please see the bulletin.
- 03 January 2015: SAUDIA decides to implement the book & buy system for all domestic flights starting from 01 Jan 2015. For more details, please see the bulletin.
- 03 January 2015: SAUDIA reactivates the measure to expropriate ticket coupons for passengers who checked in but failed to join their flights. For more details, please see the bulletin.
- 07 December 2014: SAUDIA urges all Travel Service Providers to inform their Saudi customers travelling to Senegal about the necessity to obtain visa in advance before visiting that country. For more details, please see the bulletin.
- 06 December 2014: SAUDIA updates the rules and fees for multi-class RBDs for its international flights effective 01 December 2014G. For more details, please see the bulletin in Arabic or English.
- 27 November 2014: SAUDIA announces the completion of its preparations to operate six flights a week from Al-Qassim to Dubai and vice versa with first departure on Thursday 1/1/2015G. For more details, please see the bulletin. For more details, please see the bulletin.
- 30 October 2014: SAUDIA urges Travel Service Providers to inform passengers travelling to/from South Africa accompanied by children under 18 years of age about the necessity of carrying a birth certificate with complete information for their accompanied children. For more details, please see the bulletin.
- 30 October 2014: SAUDIA urges Travel Service Providers to inform passengers travelling to China with children under five years old about the necessity of obtaining a certificate of vaccination against poliomyelitis and presenting it when entering China. For more details, please see the bulletin.
- 30 October 2014: SAUDIA urges Travel Service Providers to inform passengers having a connection flight on another carrier through the UAE about transit visa requirements, baggage handling and min/max connection time. For more details, please see the bulletin.
- 30 October 2014: SAUDIA urges Travel Service Providers to inform passengers travelling to/from China not to carry any prohibited item inside their baggage to avoid its confiscation by Chinese authorities. For more details, please see the bulletin.
- 30 October 2014: SAUDIA reminds Travel Service Providers about the extreme necessity of entering the passenger’s mobile phone number and e-mail address in the PNR. For more details, please see the bulletin in Arabic or English.
- 30 October 2014: SAUDIA announces a special offer on the occasion of the national day of the Kingdom of Saudi Arabia. For more details, please see the bulletin in Arabic or English.
- 30 October 2014: SAUDIA decided to waive all restrictions and fees on tickets issued to/from Yemen effective on 9 September 2014. For more details, please see the bulletin.
- 30 October 2014: SAUDIA decided to re-apply all restrictions and fees on tickets issued to/from Doha, Qatar effective on 2 September 2014. For more details, please see the bulletin.
- 27 July 2014: SAUDIA reminds all travel services providers about the extreme necessity of entering the valid and accurate advance passenger information in their PNRs for all SAUDIA international flight from/to KSA. For more details, click here.
- 27 July 2014: SAUDIA urges all travel services providers to inform their customers travelling to KSA from the GCC countries during the Hajj period about the necessity of obtaining a Hajj permit. For more details, click here.
- 12 June 2014: SAUDIA urges travel services providers to check the nationality of passengers holding Argentinean or Uruguay travel documents travelling to the UK. For more details, click here.
- 11 June 2014: SAUDIA announces the new fare rules for its flights departing from Canada to Saudi Arabia. For more details, click here.
- 01 April 2014: SAUDIA decided to waive all restrictions and fees for tickets issued to/from Doha, Qatar effective 5 March 2014 until further notice. For more details, please see the bulletin.
- 29 March 2014: SAUDIA announces RBD changes of its international flights effective 30 March 2014. For more details, please see the bulletin.
- 29 March 2014: SAUDIA reminds all travel service providers about the mandatory requirement for entering the passenger’s contact information in their PNRs. For more details, please see the bulletin.
- 16 March 2014: SAUDIA declares the official documents required for Saudi citizens to enter GCC countries. For more details, please see the bulletin.
- 03 March 2014: For more information about the Skyteam alliance, please look at the latest Skyteam Fact Sheet .
- 12 February 2014: SAUDIA confirms using the ticket coupons in sequence and declare the procedure for using those out of sequence. For more details, please see the bulletin in Arabic or English.
- 06 February 2014: SAUDIA introduces a new RBD in economy class for domestic flights. For more details, please see the bulletin in Arabic or English.
- 28 January 2014: SAUDIA announces its special discount for Skyteam’s Round The World product. For more details, please see the bulletin in Arabic or English.
- 15 January 2014: SAUDIA announces an inter-model interline traffic agreement with AccesRail (B) railway company in Germany. For more details, please see the bulletin in Arabic or English.
- 15 January 2014: SAUDIA announces the launch date for its new routes to Los Angeles and Manchester. For more details, please see the Los Angeles bulletin and the Manchester bulletin.
- 06 January 2014: SAUDIA urges travel service providers to implement passenger’s identity proof procedures in their different sales channels and inform the passenger about the necessity of presenting his ID to airport staff when required. For more details, please see the bulletin in Arabic or English.
- 18 December 2013: SAUDIA announces its midweek offer for flights departing from Riyadh to specific int’l destinations. For more details, see the bulletin in Arabic or English.
- 18 December 2013: SAUDIA announces its Family Fares Offer for flights departing from Riyadh. For more details, please see the related bulletin in Arabic and English.
- 03 December 2013: SAUDIA would like all travel service providers to notify their customers wishing to visit Germany about its direct entry visa conditions. For more information, please click here.
- 03 December 2013: SAUDIA decides to waive all tickets’ restrictions (Rebooking / Rerouting / Refund) and No-show for all tickets of typhoon affected passengers with confirmed reservations departing Manila (MNL) to ( KSA) between 8th of November 2013 until 8th of December 2013. For more information, please click here.
- 03 December 2013: SAUDIA announces its Family Fares Offer for flights departing from Medinah to Dubai until end of Jan 2014. For more details, please see the related bulletin in Arabic and English.
- 03 December 2013: Further to our 201310301 bulletin dated 30 Nov 2013 regarding the introduction of Family Fares Offer, SAUDIA announces the extension of this offer until end of December 2013. Please see the details in Arabic and English.
- 18 November 2013: SAUDIA introduces the booking & ticketing procedure for the Skyteam’s Global Meeting product, which allows event organizers to designate a travel agency for issuing tickets for int’l events. For more information, please click here.
- 18 November 2013: SAUDIA announces an offer for its midweek flights departing from King Abdul-Aziz Int’l Airport in Jeddah on specific int’l sectors starting from 15 Nov 2013 to 31 Dec 2013. For more details, see the bulletin in Arabic or English.
- 17 November 2013: SAUDIA announces the extension of its special offer for winter 2013 until 31 Jan 2014 for travel from Jeddah to Africa and from Mumbai to Saudi Arabia. For more details, click on one of the following links to see the Jeddah to Africa bulletin in Arabic or English and the Mumbai to Saudi Arabia bulletin .
- 23 October 2013: SAUDIA announces the completion of its preparations for direct operation to Madrid, Spain starting from 27 Oct 2013. For more information, click here.
- 22 September 2013: SAUDIA introduces the booking & ticketing procedure for the Go USA & Canada Pass, one of Skyteam alliance’s products. For more information, please refer to the English or Arabic version of the bulletin.
- 19 September 2013: Further to our 201306252 bulletin dated 25 JUN 2013, SAUDIA would like all Travel Service Providers to re-apply all fare policies and restrictions for all booking classes to/from Egypt effective 24 SEP 2013. For more information, click here.
- 02 September 2013: SAUDIA announces that it has completed all preparations for operating its scheduled first flight to Toronto, Canada (YYZ) on 28 Oct 2013. For more information, click here.
- 27 August 2013: SAUDIA would like to remind all Travel Service Providers about the mandatory requirement for collecting passenger’s mobile number and e-mail address in the PNR for all SAUDIA’s domestic and international flights. For more information, click here.
- 25 August 2013: Further to our 201306261 bulletin dated 26 JUN 2013, SAUDIA would like all Travel Service Providers to re-apply all fare policies and restrictions for all booking classes to/from Turkey effective 22 AUG 2013. For more information, click here.
- 19 August 2013: SAUDIA introduces the booking & ticketing procedure for the Skyteam’s “Round The World Planner” program, one of the many products that will be deployed in coordination with our SkyTeam alliance partners. For more details, see the related bulletin in Arabic or English.
- 18 August 2013: Further to our bulletins 201112211 and 201306252 regarding waiving penalties on tickets issued from/to Egypt & Lebanon, SAUDIA decided to waive the no-show fees on all classes for all flights departing from Egypt & Lebanon. For more information, click here.
- 31 July 2013: SAUDIA would like to remind Travel Service Providers about the mandatory requirement to add APIS information as per the passenger’s passport to their PNRs before issuing the tickets for all SAUDIA’s international inbound/outbound flights. For more information, please check the related update bulletins in Arabic or English.
- 04 June 2013: SAUDIA is planning to apply new required check-in and flight closure times for its domestic and international flights departing from Saudi Arabia. For more information, click here.
- 07 May 2013: CITC is planning to change the area codes for landlines effective 13/05/2013 for Riyadh area and 18/08/2013 for the other areas. Travel service providers need to cater for these changes while adding customer landline numbers in their PNRs. For more information, click here.
- 24 April 2013: SAUDIA is planning to offer “buy one get one free” deal on specific business classes and on specific sectors to its customers during May 2013. For more information, please click here.
- 25 March 2013: SAUDIA requests travel service providers to create separate PNRs for Alfursan members wishing to upgrade their bookings through SAUDIA using their accumulated frequent flyer miles. For more information, click here.
- 01 February 2013: SAUDIA has updated its fare rules for domestic tickets effective 01 February 2013. For more information, click here.
- 01 February 2013: SAUDIA has updated its multi-class fare rules for international tickets effective 01 February 2013. For more information, click here.
- 17 November 2012: SAUDIA is planning to implement GDS cost capping initiative for domestic sectors booked by travel agents in Saudi Arabia effective 01 December 2012. For more information, please click here.
- 15 September 2012: Effective 15 September 2012, travel service providers must add the passenger’s passport information to their PNRs for all SV international flight departures and arrivals as instructed by the civil aviation authority in KSA. For more details, click here.
- 01 September 2012: SAUDIA has applied the piece concept for baggage allowance on all international sectors effective 1 September 2012. For more information, click here.
- 01 August 2012: SAUDIA has updated its fees and fare conditions for international tickets effective 01-August-2012. For more details, click here.
- 01 July 2012: SAUDIA intends to apply new conditions on domestic tickets effective 01 July 2012. For more details, please click here.
- 14 May 2012: SAUDIA has implemented a new automatic synchronization feature for electronic tickets issued for all kinds of passengers, which will match all types of bookings with coupon numbers. For more information, click here.
- 14 May 2012: SAUDIA will start applying (0%) instead of (5%) commission on international tickets issued by travel service providers in Saudi Arabia effective 26/07/1433H corresponding to 16/06/2012G. For more details, click here.
- 10 April 2012: SAUDIA does not allow using expired tickets in reservations made by travel service providers. For more information, click here.
- 24 January 2012: Saudi Arabian Airline requires that all travel service providers worldwide enter the passenger mobile number and e-mail address in the PNR using the correct format to avoid any financial penalty or legal questioning. More details available here.
- 28 December 2011: SAUDIA introduced EMD services for travel agents in Saudi Arabia effective 07 December. For more information, click here.
- 02 April 2011: SAUDIA introduced new fees for re-booking, re-routing, refund and no-show effective 01 April 2011. For more information, click here.
- SAUDIA and Air France have signed a code-share agreement, to begin co-operation on flights between KSA and Paris, beginning 11 January 2011. For more information, click here.